Contact information
Contact Information Policy
At 9Heavens, we value open communication and aim to provide timely responses to your inquiries. To ensure consistency and clarity, please adhere to the following contact guidelines:
1. Contact Method
- All inquiries, support requests, or feedback should be directed to our official email: info@9heavens.com.
2. Response Time
- We strive to respond to all emails within 2-3 business days. Response times may vary during peak periods or holidays.
3. Authorized Communication
- Communication via email at info@9heavens.com is the sole authorized method for contacting 9Heavens. We do not provide support through other channels such as phone or in-person visits.
4. Privacy and Security
- To protect your privacy, please avoid sharing sensitive information such as credit card details or personal passwords via email.
5. Follow-Up
- If you do not receive a response within the expected timeframe, kindly resend your email to ensure it reaches us.
For all your questions and concerns, we are here to guide you on your journey. Thank you for choosing 9Heavens.
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