Refund policy

Return & Refund Policy

Thank you for choosing 9Heavens for your consultation needs. Please carefully review our Return & Refund Policy before making a purchase.

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1. No Returns or Refunds
Due to the nature of our services, all consultations and digital products are non-refundable and non-returnable. Once a booking is confirmed or a service is delivered, no refunds or exchanges will be processed.

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2. Rescheduling Consultations
We understand that unforeseen circumstances may arise. If you need to reschedule your consultation, please notify us at least 48 hours in advance. Rescheduling requests made after this period may not be accommodated.

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3. Exceptional Circumstances
While we maintain a strict no-refund policy, we value our clients’ satisfaction. In rare cases of service disruptions caused by technical or provider-related issues, we will work with you to find a suitable resolution.

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4. Contact Us
If you have any questions about this policy or require assistance, please reach out to our team at [info@9heavens.com].

Thank you for your understanding and for trusting 9Heavens to guide your journey.