Refund policy

Return & Refund Policy

Thank you for choosing 9Heavens for your consultation needs. Please review this policy before making a purchase.

---

1. Refunds
All consultations and digital products are non-refundable once your booking is confirmed. As our services are not physical goods, there are no returns or exchanges.

---

2. Rescheduling
You may reschedule free of charge by emailing info@9heavens.com at least 48 hours before your session. Requests made within 48 hours of your session may not be accommodated.

---

3. Service issues
If a session cannot go ahead due to a technical or provider-side issue on our end, we will arrange a suitable resolution with you.

---

4. Contact us
For any questions about this policy, email info@9heavens.com.

Thank you for your understanding and for trusting 9Heavens to guide your journey.